Perbandingan tingkat kepuasan pasien Jaminan Kesehatan Nasional (JKN) di Puskesmas Andalas dan Klinik Simpang Anduring kota Padang

  • Muthia Larasati
  • Rima Semiarty
  • Febrian Febrian
Keywords: Oral health services, dimension of satisfaction

Abstract

JKN is a program implemented through Indonesian government policy to ensure the health. One of the targets in the development of JKN is patient satisfaction. In JKN system, there are high rise of health service. The primary health service starts from FKTP. Puskesmas Andalas and Simpang Anduring Clinic is a FKTP who collaborated with BPJS Kesehatan. In a structure service of JKN, consist of three services. There is primary service, secondary service and tertiary service. Oral health service included primary service. The purpose of this research to know the description of satisfaction JKN patient of service dental care in Puskesmas Andalas and Simpang Anduring Clinic, Padang. The size of the sample is 210 respondents using a consecutive sampling technique. The Result of this research showed reliability, responsiveness, assurance, empathy and tangibles in Puskesmas Andalas and Simpang Anduring Clinic still not good seen form 5 dimensions of quality service. The conclusion is seen from 5 dimensions of quality service, Puskesmas Andalas and Simpang Anduring Clinic still not got enough in providing services. Viewed by comparison betweetn Puskesmas Andalas and Simpang Anduring Clinic, satisfied of JKN patients in Puskesmas Andalas is higher than Simpang Anduring Clinic.

References

Undang-undang Republik Indonesia Nomor 36 Pasal 1 tahun 2009 Kesehatan, Jakarta.

Undang-undang Republik Indonesia Nomor 36 Pasal 93 tahun 2009 Kesehatan, Jakarta.

Kementrian Kesehatan RI. Buku Pegangan Sosialisasi Jaminan Kesehatan Nasional dalam Sistem Jaminan Sosial Nasional. Kemenkes RI. Jakarta. 2014.

Dewanto, I & Naniek, IL. Panduan Pelaksanaan Pelayanan Kedokteran Gigi dalam Sistem Jaminan Sosial Nasional. Pengurus Besar Persatuan Dokter Gigi Indonesia. Jakarta. 2014.

Christasani, PD & Satibi. Kajian Faktor Demografi Terhadap Kepuasan Pasien Jaminan Kesehatan Nasional Pada Fasilitas Kesehatan Tingkat Pertama. Jurnal Farmasi Sains dan Komunitas, 2016: 13 (1)

Pohan, Imbalo. Jaminan Mutu Layanan Kesehatan : dasar-Dasar Pengertian Dan Penerapan. Jakarta : EGC. 2007.

DJSN, K. Peta Jalan Menju Jaminan Kesehatan Nasional 2012-2019. Jakarta. 2012.

Nurfauzi, M. Studi Tentang Kualitas Pelayanan Kesehatan Dalam Memberikan Kepuasan Masyarakat Pada Puskesmas Desa Genting Tanah Kecamatan Kembang Janggut Kabupaten Kutai Kartanegara. eJournal Administrasi Negara 2013, 2013; 1 (1) : 268-281.

Sugiyono. Metode Penelitian Manajemen. Alfabeta, 2013.

Sembel M, Henry O, Bernart P. Gambaran Tingkat Kepuasan Paisen Terhadap Perawatan Gigi dan Mulut di Puskesmas Bahu. Jurnal e-Gigi, 2014: 2.

Nurfauzi, M. Studi Tentang Kualitas Pelayanan Kesehatan Dalam Memberikan Kepuasan Masyarakat Pada Puskesmas Desa Genting Tanah Kecamatan Kembang Janggut Kabupaten Kutai Kartanegara. eJournal Administrasi Negara 2013. 2013; 1 (1): 268-281.

Published
2021-12-01
How to Cite
Larasati, M., Semiarty, R., & Febrian, F. (2021). Perbandingan tingkat kepuasan pasien Jaminan Kesehatan Nasional (JKN) di Puskesmas Andalas dan Klinik Simpang Anduring kota Padang. Andalas Dental Journal, 9(2), 72-78. https://doi.org/10.25077/adj.v9i2.182